With the proliferation of electronic health records and technology-based treatments, clinicians today are using mobile technology at the point-of-care now more than ever. Users in the healthcare environment face different challenges — equipment in a clinical area being shared by multiple users daily and the impact of technology on workflow and productivity.

Mobile cart technologies must have high-availability in order to remain a critical part of providing patient care. Mobile computer cart products facilitate clinical documentation at the point-of-care by combining flexible, high-performance computing platforms with mobile battery systems as well as configurable cart styles that are maneuverable, durable, and customized with your workflow in mind.

Enhancing productivity and giving staff more flexibility, while maximizing the return on your investment, are key areas to consider when selecting mobile technology solutions. Increasing patient safety and hospital performance across all departments should be driving factors when making a procurement and service decision regarding mobile cart technology.

Carts Partners

Our HealthDynamix team has formed partnerships with leading manufacturers that provide the healthcare industry with customized mobile cart solutions. Our HealthDynamix professionals can do the research and work directly with our partners to find the best possible solution for your unique needs.

Streamlining patient data management and improving patient safety are HealthDynamix goals when building mobile computing solutions designed specifically for your healthcare environment. While HealthDynamix professionals can provide procurement and mobile cart support services throughout the lifecycle of the product, we feel it is just as important to provide a full solution. This solution is formulated by working with clinicians to understand workflow and requirements, working with procurement to ensure budgets and pricing are in-line with business needs, and working with the IT department to develop a high-availability service program for supporting the equipment in the field.

The HealthDynamix team provides customers a simple and effective process: helping identify clinician requirements, assisting with product selection, procurement, implementation, user training, and finally maintenance support for mobile cart technologies. We are able to provide these services together, or help pinpoint only the tasks customers need us to perform:

• Gather Requirements – our account management and consulting teams can work with clinicians, IT and Procurement to understand the business solution that is needed

• Product Evaluation – HealthDynamix professionals can help create short-lists of manufacturer products and provide evaluation units that best support the business requirements for feedback from all key stakeholders

• Procurement – the HealthDynamix team can provide procurement services to support fulfillment time frames and help reduce procurement costs

• End User Training – HealthDynamix provides e-learning and change management solutions to help increase adoption of the new technology by end users thereby increasing the successful roll-out of the new product

• Services and Support – HealthDynamix provides full lifecycle support and services including product integration, deployment, and multiyear support contracts

The healthcare industry continues to struggle with medical carts due to specialized maintenance needs for each manufacturer and different model types located in the same environment. Additionally, mobile devices suffer from more wear-and-tear since these devices are used 24/7 by multiple users. These factors, coupled with high-availability requirements and clinician productivity needs, have added complexity to already overloaded IT departments.

Options available from the HealthDynamix team include standard break-fix support services that provide on-site technicians to perform the most common tasks (e.g., battery replacement), as well as proactive monitoring of devices that allow technicians to remotely track critical components before they fail to help reduce downtime. HealthDynamix also provides a full-service support contract that is completely worry-free and a preventative maintenance program to replace common failure parts on a periodic basis throughout the product’s lifecycle.

HealthDynamix professionals have developed a tiered, full-service support program to address these needs and provides:

• Improved total cost of ownership

• Greater cart optimization with lower down-time

• More time for IT staff to focus on core services

These service programs can be customized for 1 to 1000 supported carts from many different manufacturers. Service support contracts can range from 1 to 3 years depending on business needs. HealthDynamix is able to support warranty programs and supply out-of-warranty parts for most manufacturers.